Note: Delivery times may take longer during Black Friday Week. We ensure that all orders are dispatched quickly. Delivery companies are often stretched during this week. Expect slights delays.
Only regular priced items may be refunded. ALL SALES ITEMS ARE NON-REFUNDABLE!
Section 9 Returns & Refund
9.1 Return policy
It is always possible to return a product regardless of the reason.
In order to return a product you will have to meet the following requirements.
- You can return any product within 14 days in new condition from the delivery date.
- The product that you would like to return can only be returned unworn, unwashed, unused and therefore has to be returned in the same condition as received.
- The hang tag must remain intact and attached.
- The invoice has to be sent with the return package.
- The return form has to be sent with the return package.
The shipping costs to return a product is at the customer's own cost.
To request a return please fill in the return form.
9.2 Exchange and refunds
Once we receive the package in the same condition as delivered the refund will be issued to your original payment method, which can take up to 5-7 working days to process your refund.
If the product is used, it is no longer possible to exchange it.
Shipping charges are non refundable.
The shipping costs to exchange a product is at the customer's own cost.