Shipping policy

Section 7 Shipping and delivery

Note: Delivery times may take longer during Black Friday Week. We ensure that all orders are dispatched quickly. Delivery companies are often stretched during this week. Expect slights delays.


7.1 All orders are processed and dispatched within 1–2 business days after receipt of payment confirmation. Orders will only be shipped once full payment has been successfully received and cleared.
7.2 LUMI3RE offers worldwide shipping. Availability of shipping services may vary depending on the destination country and local regulations.
7.3 Orders are shipped via DHL, PostNL, or another designated carrier selected by LUMI3RE. All shipments include a tracking number, which will be provided to the customer once the order has been dispatched.
7.4 Customers are responsible for providing a complete and accurate delivery address. LUMI3RE is not responsible for delays, additional costs, failed deliveries, or returned shipments resulting from incorrect or incomplete address information provided by the customer.
LUMI3RE does not deliver to P.O. Box addresses.
7.5 Estimated delivery times are provided for informational purposes only and are not guaranteed. Delivery times may vary due to factors beyond LUMI3RE's reasonable control, including but not limited to customs clearance procedures, carrier delays, weather conditions, public holidays, or other unforeseen circumstances.
7.6 For orders shipped outside the European Union, customs duties, import taxes, VAT, clearance fees, and any other charges imposed by local authorities are the sole responsibility of the customer unless otherwise stated at checkout. LUMI3RE has no control over such charges and cannot predict their amount.
7.7 All international shipments are accompanied by an official commercial invoice declaring the actual purchase value of the goods in accordance with applicable customs and tax regulations.
LUMI3RE will not declare lower values, alter product descriptions, or mark orders as gifts. Such practices are prohibited under international trade and customs regulations.
7.8 For consumer purchases, the risk of loss or damage to the products remains with LUMI3RE until the goods have been delivered to the customer or to a third party designated by the customer, in accordance with applicable consumer protection laws.
7.9 If a shipment is returned to LUMI3RE due to an incorrect address, failure to collect the shipment, refusal of delivery, or non-payment of customs duties and taxes, LUMI3RE reserves the right to deduct any shipping costs, return shipping costs, customs charges, administrative fees, and other expenses incurred from any refund issued.
7.10 LUMI3RE shall not be held liable for delays or failures in delivery caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, governmental actions, customs delays, pandemics, cyber incidents, or other force majeure events.
7.11 If a shipment is lost or arrives damaged, customers must notify LUMI3RE as soon as reasonably possible after the expected delivery date or receipt of the package. LUMI3RE will cooperate with the carrier to investigate the matter and, where applicable under consumer law, provide an appropriate solution.


Section 8 Shipping fee

8.1 Shipping Fees – The Netherlands
Shipping within the Netherlands is free of charge for all orders with a total value of €50 or more. For orders below €50, standard shipping fees apply and will be clearly displayed during the checkout process. In-store pickup is available within the Netherlands for a fee of €3.50 per order.
8.2 Shipping Fees – European Union (excluding The Netherlands)
Shipping costs within the European Union (excluding the Netherlands) vary depending on the destination country, shipping method, and order details. Applicable shipping fees typically range between €7 and €15 and will be calculated and displayed during the checkout process before payment is completed.
8.3 Shipping Fees – Outside the European Union
For international orders outside the European Union, a standard shipping fee of €25 applies. Any additional customs duties, import taxes, or local charges are not included in the shipping fee and remain the responsibility of the customer unless otherwise stated at checkout.